English
FAQ & Contact
Q. What are the front desk hours?
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Our phone support is available 24 hours a day.However, the front desk is open from 8:30 AM to 10:00 PM, and we are unable to provide in-person assistance outside of these hours. Thank you for your understanding.
Q. What are the check-in and check-out times?
Check-in is available between 3:00 PM and 10:00 PM.
In principle, we do not accept check-ins after 10:00 PM. Changes to your check-in time within this period do not require prior notice.Check-out is until 10:00 AM.
If you wish to extend your stay, late check-out is available until 2:00 PM for an additional fee of ¥1,000 per hour.
In principle, we do not accept check-ins after 10:00 PM. Changes to your check-in time within this period do not require prior notice.Check-out is until 10:00 AM.
If you wish to extend your stay, late check-out is available until 2:00 PM for an additional fee of ¥1,000 per hour.
Q. Is it possible to leave luggage before check-in or after check-out?
We offer luggage storage at the front desk on the 1st floor from 8:30 AM to 10:00 PM.
We can accept luggage in advance, either in person or by delivery, starting 3 days prior to your check-in date.When sending luggage by delivery, please be sure to write the “reservation name” and “check-in date” on the shipping label.
After sending your luggage, please contact us (TEL: +81-75-205-5075).After check-out, we can store your luggage for up to 3 days.
We can accept luggage in advance, either in person or by delivery, starting 3 days prior to your check-in date.When sending luggage by delivery, please be sure to write the “reservation name” and “check-in date” on the shipping label.
After sending your luggage, please contact us (TEL: +81-75-205-5075).After check-out, we can store your luggage for up to 3 days.
Q. I would like to change/cancel my reservation.
Unless you have made a reservation directly with us, we cannot accept changes or cancellations of reservations by phone or e-mail.
Please use the reservation website to make changes or cancellations yourself.
Please use the reservation website to make changes or cancellations yourself.
Q. How many days in advance is the cancellation fee required?
Charged from the day before.
The day before: 20%, the day before: 80%, no-show: 100%.
It is different for domestic and international booking sites.
Please contact the agency you applied for.
The day before: 20%, the day before: 80%, no-show: 100%.
It is different for domestic and international booking sites.
Please contact the agency you applied for.
Q. If I book two rooms, which room types can I share next to each other?
If you are making a two-room reservation, you can make a double room and a twin room, or a twin room and a queen room, next to each other.
Q. What amenities are available?
The following amenities are provided.
Toothbrush, comb, cotton, cotton swab set, body towel, slippers
Toothbrush, comb, cotton, cotton swab set, body towel, slippers
Q. What are the room supplies?
The following items are provided in the rooms.
Bath towels, face towels, face and hand soap, shampoo, conditioner, body soap
Bath clothes, hair dryer, electric kettle, safety box
Bath towels, face towels, face and hand soap, shampoo, conditioner, body soap
Bath clothes, hair dryer, electric kettle, safety box
Q. What are the rental items?
We have the following items for rent. Humidifier, cell phone charger, iron, blanket, pillow (for extra use)
We may not be able to lend these items due to their limited availability.
We may not be able to lend these items due to their limited availability.
Q. Is there laundry available?
There is no laundry service in the hotel, but there is a laundry shop about a minute's walk away.
Q. How late can I have my room cleaned?
Guest room cleaning is carried out between 9:00 AM and 3:00 PM.
Towels and amenities are replaced, and trash is collected daily.
Please note that full room cleaning for guests staying multiple nights is not provided every day. It is available upon request for guests staying 4 nights or more.
If you would like your room to be cleaned, please inform the front desk staff by 10:00 PM on the day before.
Towels and amenities are replaced, and trash is collected daily.
Please note that full room cleaning for guests staying multiple nights is not provided every day. It is available upon request for guests staying 4 nights or more.
If you would like your room to be cleaned, please inform the front desk staff by 10:00 PM on the day before.
Q. Is there a smoking area in the hotel?
This hotel is a non-smoking facility. We appreciate your cooperation in this matter.
Q. Is it possible to decorate the room for a birthday/anniversary surprise?
You can decorate your room yourself, but we do not accept early entry.
(Cakes and other items can be left in advance. (Cakes and other items can be left in the room in advance.)
If you wish to decorate your room, please observe the following things:
- Please be aware that we will not be able to provide you with any special information.
- Please be sure to have your pieces of work done before you leave the room.
(Cakes and other items can be left in advance. (Cakes and other items can be left in the room in advance.)
If you wish to decorate your room, please observe the following things:
- Please be aware that we will not be able to provide you with any special information.
- Please be sure to have your pieces of work done before you leave the room.
Q. What credit cards are available for payment?
VISA / MASTER / AMEX / JCB / DINERS CLUB / DISCOVER etc. are accepted.
Q. Is there a parking lot?
There is no dedicated parking for cars or bicycles in the hotel.
Please use nearby parking lots for that. If you have any other questions, please feel free to contact us by phone or using the contact form below.
Please use nearby parking lots for that. If you have any other questions, please feel free to contact us by phone or using the contact form below.
Contact Us
Please note that it may take some time for us to reply to you. If you are in a hurry, please contact us by phone.
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