English
FAQ & Contact
Q. What are the front desk hours?
.svg){kind=icon}
You can call us 24 hours a day, but the front desk is open from 8:00am to 11:00pm.
it is not be able to respond to calls outside of these hours.
it is not be able to respond to calls outside of these hours.
Q. What are the check-in and check-out times?
Check-in time is between 15:00 and 23:00. In principle, we do not accept check-in after 23:00. If you wish to change your check-in time, please do not hesitate to contact us.Check-out time is by 11:00. If you wish to extend your stay, we can do so up to 14:00 at a cost of 1,000 yen per hour.
Q. Is it possible to leave luggage before check-in or after check-out?
Luggage can be kept at the front desk on the 1st floor from 8:00 to 23:00.
You can drop off your luggage in person or by mail from 3 days prior to your arrival.
Please make sure to write the name of the person who made the reservation and the check-in date on the luggage slip before sending it by post.
Please contact us after mailing. (TEL: 075-205-5075)
We will keep your luggage for up to 3 days after check-out.
You can drop off your luggage in person or by mail from 3 days prior to your arrival.
Please make sure to write the name of the person who made the reservation and the check-in date on the luggage slip before sending it by post.
Please contact us after mailing. (TEL: 075-205-5075)
We will keep your luggage for up to 3 days after check-out.
Q. I would like to change/cancel my reservation.
Unless you have made a reservation directly with us, we cannot accept changes or cancellations of reservations by phone or e-mail.
Please use the reservation website to make changes or cancellations yourself.
Please use the reservation website to make changes or cancellations yourself.
Q. How many days in advance is the cancellation fee required?
Charged from the day before.
The day before: 20%, the day before: 80%, no-show: 100%.
It is different for domestic and international booking sites.
Please contact the agency you applied for.
The day before: 20%, the day before: 80%, no-show: 100%.
It is different for domestic and international booking sites.
Please contact the agency you applied for.
Q. If I book two rooms, which room types can I share next to each other?
If you are making a two-room reservation, you can make a double room and a twin room, or a twin room and a queen room, next to each other.
Q. What amenities are available?
The following amenities are provided.
Toothbrush, comb, cotton, cotton swab set, body towel, slippers
Toothbrush, comb, cotton, cotton swab set, body towel, slippers
Q. What are the room supplies?
The following items are provided in the rooms.
Bath towels, face towels, face and hand soap, shampoo, conditioner, body soap
Bath clothes, hair dryer, electric kettle, safety box
Bath towels, face towels, face and hand soap, shampoo, conditioner, body soap
Bath clothes, hair dryer, electric kettle, safety box
Q. What are the rental items?
We have the following items for rent. Humidifier, cell phone charger, iron, blanket, pillow (for extra use)
We may not be able to lend these items due to their limited availability.
We may not be able to lend these items due to their limited availability.
Q. Is there laundry available?
There is no laundry service in the hotel, but there is a laundry shop about a minute's walk away.
Q. How late can I have my room cleaned?
The cleaning time is from 11:00~16:00, but please indicate your cleaning request by 11:00.
If we are unable to confirm your request by 11:00, we will only be able to change towels and amenities.
If we are unable to confirm your request by 11:00, we will only be able to change towels and amenities.
Q. Is there a smoking area in the hotel?
This hotel is a non-smoking facility. We appreciate your cooperation in this matter.
Q. Is it possible to decorate the room for a birthday/anniversary surprise?
You can decorate your room yourself, but we do not accept early entry.
(Cakes and other items can be left in advance. (Cakes and other items can be left in the room in advance.)
If you wish to decorate your room, please observe the following things:
- Please be aware that we will not be able to provide you with any special information.
- Please be sure to have your pieces of work done before you leave the room.
(Cakes and other items can be left in advance. (Cakes and other items can be left in the room in advance.)
If you wish to decorate your room, please observe the following things:
- Please be aware that we will not be able to provide you with any special information.
- Please be sure to have your pieces of work done before you leave the room.
Q. What credit cards are available for payment?
VISA / MASTER / AMEX / JCB / DINERS CLUB / DISCOVER etc. are accepted.
Q. Is there a parking lot?
There is no dedicated parking for cars or bicycles in the hotel.
Please use nearby parking lots for that. If you have any other questions, please feel free to contact us by phone or using the contact form below.
Please use nearby parking lots for that. If you have any other questions, please feel free to contact us by phone or using the contact form below.
Contact Us
Please note that it may take some time for us to reply to you. If you are in a hurry, please contact us by phone.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
