English
FAQ & Contact
Q. What are the front desk hours?
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Telephone support is available 24 hours a day. The front desk is open from 8:00 AM to 10:00 PM; in-person assistance is unavailable outside these hours. Thank you for your understanding.
Q. What are the check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM. In principle, we do not accept arrivals after 10:00 PM. You do not need to notify us if your arrival time changes within this period.
Check-out is by 10:00 AM. Late check-out is available until 2:00 PM for an additional ¥1,000 per hour.
Check-out is by 10:00 AM. Late check-out is available until 2:00 PM for an additional ¥1,000 per hour.
Q. Can I leave luggage before check-in or after check-out?
Luggage can be stored at the ground-floor reception from 8:30 AM to 10:00 PM.
We can accept luggage in person or by delivery from 3 days before your check-in date. If sending luggage, clearly write the booking name and check-in date on the shipping label, then contact us on +81-75-205-5075 after dispatch.
After check-out, luggage can be stored for up to 3 days.
We can accept luggage in person or by delivery from 3 days before your check-in date. If sending luggage, clearly write the booking name and check-in date on the shipping label, then contact us on +81-75-205-5075 after dispatch.
After check-out, luggage can be stored for up to 3 days.
Q. How can I change or cancel my booking?
If you booked through a travel website, please make changes or cancellations through that website. We cannot process these requests by phone or email unless you booked directly with the hotel.
Q. When do cancellation fees apply?
Cancellation fees apply from the day before arrival: 20% on the day before arrival, 80% on the arrival date and 100% for a no-show.
Different policies may apply to bookings made through travel websites. Please contact the website or customer service centre where you booked.
Different policies may apply to bookings made through travel websites. Please contact the website or customer service centre where you booked.
Q. Which room types can be next to each other if I book two rooms?
Adjoining rooms are possible for a Double Room with a Twin Room, or a Twin Room with a Large Double Room.
Q. What toiletries and amenities are provided?
We provide toothbrushes, combs, cotton pads and cotton swabs, body wash towels and slippers.
Q. What is provided in the rooms?
Rooms include bath towels, face towels, a bath mat, face and hand soap, shampoo, conditioner, body wash, yukata robes, a hair dryer, an electric kettle and a safe.
Q. What items can I borrow?
Humidifiers, phone chargers, irons, blankets and extra pillows are available to borrow. Quantities are limited, so some items may be unavailable.
Q. Is there a laundry facility?
The hotel has no laundry facilities, but there is a coin laundry about a one-minute walk away.
Q. What are the room cleaning hours?
Room cleaning takes place from 9:00 AM to 3:00 PM. Towels and amenities are replaced, and rubbish is collected, every day.
Full room cleaning is not provided daily for consecutive-night stays. Guests staying 4 nights or more may request it by informing reception by 10:00 PM the day before.
Full room cleaning is not provided daily for consecutive-night stays. Guests staying 4 nights or more may request it by informing reception by 10:00 PM the day before.
Q. Is there a smoking area in the hotel?
The entire hotel is non-smoking. Thank you for your cooperation.
Q. Can I decorate the room for a birthday or anniversary surprise?
You are welcome to decorate your room yourself. Access is available from the normal check-in time of 3:00 PM; early entry is not available. We can store cakes and other items before check-in.
Please do not use decorations that damage walls or furnishings, make loud noises or involve prolonged use of open flames.
Remove all decorations and tidy up before leaving.
Please do not use decorations that damage walls or furnishings, make loud noises or involve prolonged use of open flames.
Remove all decorations and tidy up before leaving.
Q. Which credit cards do you accept?
We accept VISA, Mastercard, AMEX, JCB, Diners Club, Discover and other supported cards.
Q. Is parking available?
The hotel has no dedicated parking for cars or bicycles. Please use one of the nearby coin-operated car parks for cars and motorbikes. For any other questions, please contact us by phone or using the form below.
Contact Us
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