Established 24 April 2018 · Revised 1 February 2022

Article 1 (Scope)

1. Accommodation contracts and related agreements concluded between the Hotel and its guests are governed by these Terms and Conditions. Matters not provided for herein are governed by laws and regulations or generally established practices.

2. Where the Hotel agrees to a special agreement that does not contravene laws, regulations or established practices, that agreement takes precedence over the preceding paragraph.

Article 2 (Application for an Accommodation Contract)

1. Anyone applying for an accommodation contract with the Hotel must provide the following information:

(1) Guest’s name

(2) Dates of stay and estimated arrival time

(3) Accommodation charges (in principle, the basic accommodation charge shown in Table 1)

(4) Any other information the Hotel considers necessary

2. If, during a stay, a guest requests an extension beyond the dates specified under item (2) of the preceding paragraph, the Hotel will treat the request as a new application for an accommodation contract at the time it is made.

Article 3 (Conclusion of an Accommodation Contract)

1. An accommodation contract is concluded when the Hotel accepts the application described in the preceding article, unless the Hotel proves that it did not accept the application.

2. Once a contract is concluded under the preceding paragraph, the guest must pay a deposit set by the Hotel by the date specified by the Hotel. The deposit will not exceed the basic accommodation charge for the stay, or for three days if the stay exceeds three days.

3. The deposit is first applied to the final accommodation charges. If Article 6 or Article 17 applies, it is applied first to cancellation charges and then to compensation for damages. Any remaining balance will be refunded when charges are settled under Article 12.

4. If the deposit referred to in paragraph 2 is not paid by the date specified by the Hotel, the accommodation contract becomes invalid, provided the Hotel informed the guest of this consequence when setting the payment deadline.

Article 4 (Special Agreement Waiving the Deposit)

1. Notwithstanding paragraph 2 of the preceding article, the Hotel may agree to waive the deposit after the contract is concluded.

2. If the Hotel accepts an application without requesting the deposit under paragraph 2 of the preceding article or without specifying a payment deadline, it will be deemed to have agreed to the waiver described in the preceding paragraph.

Article 5 (Refusal to Conclude an Accommodation Contract)

The Hotel may decline to conclude an accommodation contract in any of the following cases:

(1) The application does not comply with these Terms and Conditions.

(2) No rooms are available because the Hotel is fully booked.

(3) The prospective guest is considered likely to act in violation of laws, public order or accepted standards of conduct in connection with the stay.

(4) The prospective guest is clearly recognised as having a contagious disease.

(5) Demands exceeding a reasonable burden are made in connection with the stay.

(6) Accommodation cannot be provided due to a natural disaster, equipment failure or another unavoidable cause.

(7) The prospective guest is considered likely to cause serious inconvenience to other guests due to intoxication or similar reasons, or has behaved or spoken in a manner that causes serious inconvenience to other guests. (Article 5 of the Kyoto Prefecture Ordinance for Enforcement of the Hotel Business Act)

(8) The prospective guest is recognised as a member of an organised crime group as defined in Article 2, item (6) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a person associated with a company or organisation connected to an organised crime group as defined in Article 2, item (2) of that Act, or a person associated with other antisocial forces.

Article 6 (Cancellation by the Guest)

1. Guests may cancel an accommodation contract by notifying the Hotel.

2. If a guest cancels all or part of an accommodation contract for a reason attributable to the guest, the Hotel will charge the cancellation fee specified in Table 2. This does not apply if the Hotel has requested a deposit and specified its payment deadline under Article 3, paragraph 2, and the guest cancels before paying it. Where the Hotel has agreed to waive the deposit under Article 4, paragraph 1, cancellation charges apply only if the Hotel informed the guest of the obligation to pay them when agreeing to the waiver.

3. If a guest fails to arrive without notifying the Hotel by 8:00 p.m. on the arrival date, or by two hours after an arrival time specified in advance, the Hotel may treat the contract as cancelled by the guest.

Article 7 (Cancellation by the Hotel)

1. The Hotel may cancel an accommodation contract in any of the following cases:

(1) The guest is considered likely to act, or is found to have acted, in violation of laws, public order or accepted standards of conduct in connection with the stay.

(2) The guest is clearly recognised as having a contagious disease.

(3) In connection with the stay, the guest engages in inappropriate conduct such as verbal abuse, violence or harassment towards staff, fails to pay charges when due, makes inappropriate use of the room or premises such as soiling them, or otherwise makes demands exceeding a reasonable burden.

(4) Accommodation cannot be provided due to a natural disaster or another event of force majeure.

(5) The prospective guest is considered likely to inconvenience other guests due to intoxication or similar reasons, or has behaved or spoken in a manner that causes serious inconvenience to other guests. (Article 5 of the Kyoto Prefecture Ordinance for Enforcement of the Hotel Business Act)

(6) The prospective guest is recognised as a member of an organised crime group as defined in Article 2, item (6) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), or a person associated with a company or organisation connected to an organised crime group as defined in Article 2, item (2) of that Act.

(7) The guest smokes inside the Hotel, tampers with fire safety equipment or fails to observe other prohibitions in the Hotel’s rules that are necessary for fire prevention.

2. If the Hotel cancels the contract under the preceding paragraph, it will not charge for accommodation or other services that have not yet been provided.

Article 8 (Guest Registration)

1. On the day of arrival, guests must register the following information at the Hotel’s front desk:

(1) Name, age, sex, address and occupation

(2) For foreign nationals: nationality, passport number, place of entry into Japan and date of entry

(3) Departure date and estimated departure time

(4) Any other information the Hotel considers necessary

2. Foreign nationals who do not have an address in Japan must present their passport and allow the Hotel to make a copy or equivalent record.

3. Guests wishing to pay the charges described in Article 12 by credit card or another non-cash method must present the relevant payment instrument when registering and obtain the Hotel’s approval in advance.

Article 9 (Hours of Room Use)

1. Guests may use their room from 3:00 p.m. on the arrival date until 11:00 a.m. on the departure date. For consecutive-night stays, the room may be used throughout the day except on the arrival and departure dates.
2. The Hotel may permit room use outside these hours. In such cases, the following additional charges apply:
(1) ¥1,000 (excluding tax) for each hour beyond the check-out time

(2) If check-out is later than 2:00 p.m.: 100% of the Hotel’s regular room rate

Article 10 (Compliance with Hotel Rules)

While on the premises, guests must comply with the rules established by the Hotel and displayed within the building.

Article 11 (Operating Hours)

1. Please refer to the guest information guide in your room for the operating hours of the Hotel’s facilities.

Article 12 (Payment of Charges)

1. The breakdown of accommodation charges and other amounts payable by guests is set out in Table 1.
2. Payment of the charges in the preceding paragraph must be made at the front desk cashier upon the guest’s arrival, in the currency designated by the Japanese government or by credit card or another payment method accepted by the Hotel.
3. Once the Hotel has provided a room and made it available for use, accommodation charges remain payable even if the guest chooses not to stay.

Article 13 (Liability of the Hotel)

1. The Hotel will compensate a guest for damage caused in the performance or non-performance of an accommodation contract or a related agreement, unless the damage arises from a cause not attributable to the Hotel.

2. The Hotel carries fire insurance and liability insurance in case of fire or other incidents.

Article 14 (When the Reserved Room Cannot Be Provided)

1. If the Hotel cannot provide the reserved room, it will, with the guest’s consent, arrange other accommodation on conditions as similar as possible.

2. If the Hotel cannot arrange alternative accommodation, it will pay compensation equivalent to the cancellation charge, which will be credited towards damages. No compensation will be paid if the inability to provide the room is due to a cause not attributable to the Hotel.

Article 15 (Deposited and Other Property)

1. The Hotel does not accept cash for safekeeping at the front desk. 2. The Hotel can accept items or valuables for safekeeping at the front desk up to a total value of ¥50,000 and cannot accept items or valuables exceeding this amount. If items or valuables deposited at the front desk are lost or damaged, the Hotel will compensate for the damage up to a maximum of ¥50,000, except in cases of force majeure. However, the Hotel accepts no liability for valuables if it requested a declaration of their type and value and the guest did not provide it.

3. If items, cash or valuables brought into the Hotel but not deposited at the front desk are lost or damaged through the intent or negligence of the Hotel, the Hotel will compensate for the damage up to a maximum of ¥50,000. However, the Hotel accepts no liability for property whose type and value were not declared in advance, except in cases of intent or gross negligence on the part of the Hotel.

Article 16 (Storage of Guests’ Baggage and Belongings)

1. If a guest’s baggage arrives before the guest, the Hotel will take responsibility for its storage only if prior agreement has been obtained. It will be handed to the guest at check-in.
2. If baggage or belongings are left behind after check-out and the owner can be identified, the Hotel will contact the owner for instructions. If no instructions are received or the owner cannot be identified, the items will be kept for seven days, including the day they were found, and then handed to the nearest police station.
3. The Hotel’s liability for the storage of baggage or belongings under paragraph 1 is governed by paragraph 1 of the preceding article, and under paragraph 2 by paragraph 2 of the preceding article.

Article 17 (Liability of Guests)

If the Hotel suffers damage due to a guest’s intent or negligence, the Hotel will claim the amount of damage it calculates at check-out, and the guest must pay this compensation in accordance with the payment methods in Article 12. If the damage becomes apparent after check-out, the Hotel will send a notice of the amount of compensation, and the guest must transfer the amount to the account designated by the Hotel within 14 days of receiving the notice.

Article 18 (Governing Language)

These Terms and Conditions are prepared in Japanese, English and Chinese. In the event of any inconsistency or difference in content, the Japanese version prevails in all cases.

Article 19 (Jurisdiction and Governing Law)

All disputes arising from accommodation contracts governed by these Terms and Conditions and related agreements shall be resolved exclusively by the Japanese courts with jurisdiction over the Hotel’s location, in accordance with Japanese law.

Table 1

Breakdown of Accommodation and Other Charges (Article 2, paragraph 1; Article 3, paragraph 2; and Article 12, paragraph 1)

Note: If tax laws are amended, the revised provisions will apply.

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Table 2: Cancellation Charges (Article 6, paragraph 2)

Notes: 1. Percentages indicate the cancellation charge as a proportion of the basic accommodation charge.

2. If the length of a stay is reduced, a cancellation charge for one day (the first day) will be collected, regardless of the number of days cancelled.
3. If part of a group booking of 15 or more guests is cancelled, no cancellation charge applies to up to 10% of the number of guests booked as of 10 days before arrival (or as of the booking date if the booking was accepted later). Any fractional number is rounded up.