How we handle personal information
We comply with laws and regulations on the protection of personal information. In accordance with Japan’s Act on the Protection of Personal Information, we explain below how we handle and protect your information.
1. Purposes for using your personal information
To confirm reservations you make with our business.
To respond appropriately to enquiries and provide services.
To send you information by post, email or other means about facilities, products and services offered by us or our affiliated companies that may be useful to you.
To carry out marketing analysis and improve our services and guest satisfaction.
To carry out administrative tasks necessary for managing our business.
For other matters incidental to the purposes above.
2. Disclosure of personal information to third parties
We may disclose the personal information we hold about you to third parties in the following cases, to the extent necessary. We will stop providing it upon your request.
• Where required by law.
• Where necessary to protect a person’s life, physical safety or property.
• Where particularly necessary to improve public health or promote the healthy development of children.
• Where necessary to cooperate with a national or local government body, or its authorised contractor, in carrying out duties prescribed by law.
• To partners of our hotel whose services may be useful to you.
• To the company entrusted with managing our systems.
3. Measures to protect personal information
We regularly train our employees in personal information protection and manage your information carefully. We also implement the security measures necessary to protect our databases and other systems.
4. Outsourcing the processing of personal information
When we outsource all or part of the handling of personal data we hold, we enter into the necessary agreements and exercise appropriate management and supervision.
5. Personal information protection contact
For matters concerning the person responsible for personal information protection, or for enquiries and consultations about how we handle personal information, please contact:
CARTA HOTEL KYOTO GION
378-1 Kotakecho, Shimogyo-ku, Kyoto 600-8034, Japan (west of Kawaramachi-dori, north of Matsubara-dori)
Tel: +81-75-205-5075
Email: cartahotel@santaiyou.com
Personal Information Protection Policy
CARTA HOTEL KYOTO GION (the “Hotel”) recognises the importance of your personal information and handles it with care. To provide better products and services, we take the following measures and responsibly protect your information.
1. Compliance with laws and regulations
Our directors and all employees, including part-time staff, comply with laws, regulations and other standards concerning personal information protection and work to protect your information.
2. Appropriate collection, use and disclosure
We collect personal information by appropriate means and use it only for purposes clearly specified in advance. We do not disclose it to third parties without the individual’s consent, except where the requirements prescribed by law are met.
3. Security management
We manage personal information with the utmost care and take necessary and appropriate measures to prevent unauthorised access, disclosure, loss and alteration. We establish internal policies and rules for each business activity concerning the handling of personal information and related systems, appoint managers and maintain an organisational framework for compliance. We provide appropriate employee training to improve knowledge and awareness. When handling is outsourced, we assess the service provider and exercise necessary and appropriate supervision.
4. Access, correction and suspension of use
If you request access to, correction of or suspension of the use of personal data we hold about you, we will endeavour to respond promptly through the contact listed in Section 5 of “How we handle personal information”. If we decline a request in accordance with applicable laws or regulations, we will explain the reason.
5. Continuous improvement
We strive to continually improve our approach to personal information protection. This policy may therefore change without prior notice.